General Queries
Answers to common customer questions about tickets, events, and services.
No. Tickets cannot be purchased through support. They must be bought online via the Ticketpro website or at selected retail outlets.
Once your payment is complete, you’ll receive an email from Ticketpro within 24 hours containing a link to download your tickets.
- Check your spam or junk folder if you don’t see the email in your inbox.
- If you still haven’t received it, please contact our support team via the website chatbot or email us at info@ticketpro.co.za
Dates and times are shared on:
- Ticketpro’s official social media pages
- The event organiser’s social media pages
- The Ticketpro website
- Ticketpro’s official social media pages
- The event organiser’s social media pages
- The Ticketpro website
The booking fee covers the cost of secure online transactions, customer support, and the technology that powers our ticketing system. It ensures a safe, reliable, and convenient service for all customers.
Yes, group bookings are possible at the event organiser’s discretion. Please email info@ticketpro.co.za for more details and assistance.