Refunds, Cancellations & Ticket Exchanges

Exchange requests due to exceptional circumstances (e.g., medical reasons or bereavement) will be reviewed on a case-by-case basis.

Important to note:
- Exchanges are not accepted within 72 hours of the event.
- Only one exchange is permitted per ticket.
- Same-day exchanges are subject to the event organiser’s discretion.

To request an exchange:
Email info@ticketpro.co.za with your ticket transaction reference in the subject line. In the body of the email, include your reason for the request and your preferred new event date.

If an event is postponed or cancelled, all ticket holders will be contacted with instructions on how to apply for a refund.

Please note: Refunds are granted at the discretion of the event organiser.

EFT Refund Requirements:
Send the following details to info@ticketpro.co.za:
- Event name and city/area (include in the email subject line)
- Transaction/Sales Order reference number
- Bank details: Account holder name, bank name, branch code, and account number
- Bank confirmation letter (dated within the last 3 months)

Additional Information:
- If the ticket holder and bank account names differ, written approval must be provided.
- EFT refunds are processed within 7–14 working days.
- Refunds are not available in-store.
- Service fees are non-refundable.
- Processes may change; it is the purchaser’s responsibility to stay informed.